Terms

Effective • June 25th, 2025

By using cleangrave.co, you ("the customer") agree to the following terms and conditions.

1. Service Scope

We provide professional gravesite cleaning services, including (but not limited to) headstone washing, flower/decoration removal or replacement, and site tidying. All services are rendered with care and respect for the deceased and the cemetery grounds.

2. Liability Disclaimer

While we take every precaution to protect the site and its surroundings, we are not responsible for:

Damage caused by pre-existing conditions (e.g., fragile, cracked, or weather-worn headstones).
Natural wear and tear of monuments or markers.
Cemetery rules or third-party actions.
Any personal items left at the site.

By requesting our service, you agree to waive all rights to litigation, claims, or disputes against cleangrave.co for any direct or incidental damage that may occur during or after service.

3. Refund Policy

We stand by the quality of our work. If you are not satisfied with the service, you must contact us within 6 hours of service completion to request a refund.

Refund requests made after 6 hours will not be honored.
A full or partial refund is at the sole discretion of cleangrave.co, based on the condition of the site and the validity of the complaint.

4. Cancellations and Rescheduling

If you need to cancel or reschedule, please do so at least 24 hours before your scheduled service. No-shows or last-minute cancellations may be subject to a fee.

5. Access and Cemetery Rules

The Customer is responsible for ensuring access to the gravesite and providing any necessary permissions. We comply with all cemetery rules, and if denied access by cemetery management, the Customer will be notified.

6. Agreement

By placing an order or scheduling service, the Customer confirms they have read and agreed to these Terms and Conditions.

7. Authorized Person

All service orders must be made by a direct family member of the deceased (e.g., spouse, parent, child, or sibling).

cleangrave.co is not legally responsible for verifying the identity or relationship of the person placing the order. If someone other than a direct family member places an order, they do so at their own legal risk, and we are not liable for any claims or disputes that may result. CleanGrave.Co is owned by Downsly LLC. Downsly LLC assumes no liability for any loss, damage, or incident arising from the use of this service.

8. Changes

We reserve the right to update our terms at any time. Changes will be posted on this page with the updated effective date. Some of the photos on our website are enhaced with ai. Continued use of our service after changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about terms of service, please contact us at: hello@cleangrave.co